Frequently Asked Questions

  1. What is a replacement window?
    A replacement window is a window that fits within the opening of an existing window. It is custom made, designed to fit exactly, and can be installed without removing or disturbing the trim work around the old window.
  2. What's the difference between my existing windows and new replacement windows?
    When your home was built, the window openings were made to accommodate a stock size window. Replacement windows are custom fit to the existing openings. The most important differences are increased ease of operation and energy efficiency features driven by new technologies.
  3. Why is a custom-made replacement window better than a pre-manufactured window?
    Your home has finished siding, walls, and trim which need to stay intact to minimize disruption and cost. A replacement window is made to fit into your existing window's sash opening (the area of glass including its frame and any hardware). The installation of a pre-constructed window would require the removal of the entire window including its jamb, head, sill, and casings to expose the stud opening. This method is labor intensive, invasive and would involve changes to walls and siding.
  4. Why is a custom measured replacement window more expensive than an "off the shelf" window?
    Standard or lumberyard windows are always cheaper, until you take into consideration the increased costs of labor! Add to that the problems of trimming or finishing the window opening. Custom replacement windows provide better energy performance and save your fuel costs as well.
  5. Will replacement windows really improve the value of my home?
    Yes! You will save on your heating and cooling bills. Quality replacement windows are virtually maintenance-free, which eliminates painting costs. Finally, a window's warranty may easily add to the resale value of your home. Future homebuyers are concerned with kitchens, bathrooms and windows. Curb appeal is increased with new windows, and investing in new energy efficient windows will be a selling-point if you decide to put your home on the market.
  6. What is the process of getting new windows installed?
    1. Call Matt O'Brien and speak to him personally to set up an initial visit and consultation.
    2. Receive a written estimate from Matt, and he will expertly measure each opening, so you will get a perfect fit.
    3. Matt will contact you to set up your installation date, and you will enjoy your new windows!
  7. Do replacement windows require a lot of maintenance?
    Because Harvey frames and sashes are made of vinyl, you'll never need to paint or caulk. Your windows won't stick, and you won't have to remove storm windows in order to clean them. An occasional wipe with a damp cloth will keep your windows sparkling new for years to come.
  8. What is the Energy Star Program?
    The Energy Star program was created by the Environmental Protection Agency and the U.S. Department of Energy to help consumers in the recognition of energy-efficient products. This program also promotes the environmental and economic benefits of these products through the Energy Star label and other program activities.
  9. Aren't all window warranties practically the same?
    Not at all! There are as many warranties as there are window manufacturers. Some brand name factory warranties cover just the sash and frame. Other warranties are left to the installer. Your warranty is only as good as the company behind it. With Harvey windows, your unit is warranted from the extrusion and parts to the glass and construction by a Lifetime Limited Warranty*, with transferability provisions.
  10. What is the difference between the cheap vinyl windows I see advertised on TV versus better quality vinyl windows?
    There is a huge difference in the quality and performance of different windows. The glazing technology, glass system, vinyl composite, profile and construction of the rails, are just a few things you need to consider. For more information about Harvey windows, see our Window Page.
  11. When should I consider replacing my windows?
    • When the windows aren't energy efficient.
    • When the wood frames are rotting.
    • When the windows allow excessive amounts of condensation, or allow for fading of furniture and draperies.
    • When you are tired of painting and staining.
    • When you can feel drafts while sitting near your current windows.
  12. What is the best way to evaluate a window's energy performance?
    The easiest way to compare energy performance of different windows and doors is to read the National Fenestration Rating Council (NFRC) label. It provides valuable energy efficiency information about the product including the u-value, solar heat gain and visible transmittance values. Also, check to see if the product is ENERGY STARĀ® qualified.
  13. Why are my windows drafty and will new windows stop the draft?
    Drafty windows and air infiltration could have several causes.
    • Improper installation is often the culprit but not always.
    • Proper caulking and flashing should prevent air leakage.
    • If your windows are not efficient in your climate and particularly if they do not have insulated glazing, the air may not be leakage but simply cold room air flowing down the surface of the window. Replacement of the window by an energy efficient window is the solution here.
  14. Will new windows eliminate condensation?
    Condensation is a direct result of interior humidity and the difference between indoor and outside air temperature. The efficiency of your window will also impact the temperature and humidity level at which condensation occurs. Energy efficient windows will help reduce condensation.